Given the economic toll this pandemic has taken on many peoples’ individual finances, this probably isn’t an area where you want to get too aggressive, but that doesn’t mean patient accounts receivable should be overlooked or written off.
We don’t advise threatening or sending anyone to collections at this time. With how easy it is for patients to share their opinions online (and damage your business in doing so), anything aggressive here will likely backfire.
Something as simple as notifying all patients with an outstanding balance via email, snailmail, or both should bring in some revenue. Also consider having your office personnel call said patients 7-10 days after notices are sent. Anticipate that many patients may cite economic injury as a reason they’re unable to pay right now, and have a plan in place for how to handle those conversations before getting on the phone (accepting half the balance now, setting a date to call back in the future, etc.).